Empowering clinicians to create a culture of collaboration, care, and trust.
Leading a clinical practice or team requires more than clinical expertise. Leadership coaching helps clinicians, therapists, psychologists, and healthcare professionals strengthen communication, navigate difficult conversations, and create healthier workplace environments.
No pitch · Virtual coaching · In-person workshops · Houston metro and beyond
Happy Teams is a leadership coaching and team development firm for clinicians who own growing practices: therapists, psychologists, chiropractors, and optometrists. Founder Catrina Ballard, M.S.Ed., brings 20+ years in team dynamics to the people side of growth: hiring, accountability, and culture. At The Brooke Center, her coaching helped the practice grow from 1 to 4 clinicians in 16 months and hit its two-year goal a year early.
A clear vision, built the right way from the start.
Mallory Oxendine is a therapist and the founder of The Brooke Center. She knew exactly what kind of practice she wanted to build. She brought in Happy Teams to help her build it well, and to become the leader it needed.
clinicians in 16 months, with a fifth on the way
on pace to gross in a single month
hit her two-year goal of about $20K a month
money going into savings, after stretches when she couldn't reliably pay herself
A practice run on authentic connection, relational engagement, and restorative growth. Clinicians who could build a real career instead of burning out. Room for an actual life, hers and her team's.
Mallory is a gifted clinician, but running a business was new territory. Interviewing, contracts, leading a team: "Is this normal? I don't know what I'm doing." She didn't want to learn it the hard way.
A full company assessment gave her values structure and language, and answered questions she'd never stopped to ask. In her words, it "made me excited again." Then came the real work: growing into the leader her vision needed.
She stepped into the owner's chair.
- Leading with clarity. Owning the calls her vision required instead of outsourcing them.
- Values over shortcuts. When a tight month tempted a bigger cut, she held the line: "I want you to be able to thrive here."
- Standards, not expectations. A clear bar her team feels safe inside.
- Growing quarter by quarter. Sustainable change, so no one drowns in it.
- Protecting her capacity. Supporting her team without carrying what isn't hers.
Built to grow wide, not deep.
Instead of a few clinicians each carrying forty clients a week, Mallory chose a bigger team with lighter, sustainable loads, down to being able to take maternity leave without panicking about money. Her reputation grew with it: a clinician she'd met only once kept her card for two years, then came looking for her when she was ready to make a move.
"An associate keeps falling behind on notes, and I don't want to sound like a boss I'd never work for."
Renee HartGroup Practice Owner · An illustrated example
Know what to say. Know when to say it.
Composed helps practice owners prepare the conversations clinical training never covered.
Try Composed free →The deeper work. Teams and the people in them.
Both services start with a real conversation (no templates, no assumptions) and end with something your team can actually use.
Happy Teams Company Inventory
Your employees are your company's greatest asset. When they're not thriving, innovation stalls and culture suffers. The Company Inventory uses an objective perspective to get to the heart of the issues. Catrina meets individually with each team member, then delivers a finalized report with actionable suggestions and a clear list of best next steps.
Schedule your joy →
Keynote and Custom Speaking
Catrina is a speaker who values genuine connection with your audience. She brings humor and relatability to every engagement, leaving your organization with education, inspiration, and encouragement. Topics include unlocking hidden motivation, overcoming imposter syndrome, giving yourself grace, and building group cohesiveness. Custom topics welcome.
Inquire about speaking →Leadership and Team Consulting
Once the day-to-day friction is cleared, leaders can finally see the underlying leadership and team patterns that need addressing. Team resilience restored. Culture redesigned. Leadership capacity sustained at scale.
The Company Inventory. Once the diagnostic work is complete, the deeper transformation work becomes visible and workable.
Words from people who've worked with Catrina.
Yesterday went better than I had even hoped. You have such a calming presence and make people feel comfortable to open up. That is a gift not many people have.
I'm now able to delegate to my team and focus on the big picture. I feel confident that when I need to hire again, I know exactly who I'm looking for.
Catrina showed up with curiosity and knitted our thoughts together. We discovered shared interests, celebrated unique strengths, and cultivated a sense of purpose in our work.
Leading a growing practice, answered.
Do you need to be a clinician to coach clinicians?
Not to coach the team side of a practice, but it helps to understand clinical work. Catrina's graduate degree is LPC-eligible, and she brings 20+ years of coaching and leading team dynamics, including with clinician-owned practices. She works alongside owners on hiring, accountability, and culture while they lead the clinical work.
How do I build accountability in my practice without micromanaging?
Start with clear expectations and regular, short check-ins, then let clinicians own the outcome. Happy Teams helps owners set those standards, practice the conversations that go with them, and stop carrying every decision themselves.
How do I move from clinician to CEO of my practice?
By deciding what only you should do and handing off the rest with clear ownership. Coaching focuses on your leadership habits, your team's roles, and the conversations that let you step back without things slipping.
How do I keep clinicians from burning out as we grow?
Burnout in a growing practice usually comes from unclear roles, uneven workloads, and conversations no one is having. Happy Teams looks at how the team actually works, then builds habits of trust and honest feedback so people stay.
What results have practices seen?
At The Brooke Center, the practice grew from 1 to 4 clinicians in 16 months, with a fifth on the way. It reached a pace of about $23,000 a month and hit its two-year goal a year early.
How much does it cost?
One-on-one leadership coaching for practice owners is $2,100. A free fit call is the best place to start, so you know it's the right fit before you invest.
Do you work in person or virtually?
Both. One-on-one coaching and fit calls are virtual, so Happy Teams works with practices anywhere in the U.S. Team workshops and speaking can be in person, in the Houston area and by arrangement elsewhere.
Let's decide together.
A 20-minute conversation to understand where you are and figure out whether any of this makes sense for your team right now.
No pitch · hello@happyteams.net